Jimdo Review

Established in 2007, Jimdo is now one of the most popular website builders out there. In fact, it now has over 20 million users from all over the world. So yes, it’s one of the safest bets when it comes to choosing a website builder and hosting service – whether for personal, business, or e-Commerce use.

Like most of today’s top website builders, Jimdo is fairly easy to use. Well, easy in the sense that you don’t need coding knowledge to use it at all. Still, you need to understand all of its features to fully understand if it’s the right one for you. And that’s why we’re here today – to tell you all about the features and functions (and more) of this website builder called Jimdo.

Jimdo logo

By the end of this review, you’ll get to understand Jimdo better and make an informed decision as to whether it’s the right website builder for you. Right now, there’s A LOT of website builder with hosting packages and they’re all competing for customers. It’s only right that you compare each one’s features, prices, pros and cons, and everything else there is before choosing one.

Don’t rush in choosing a website builder as you would want to spare yourself of headaches in the future. This early, we advise you to prioritize those Companies that give you the option to transfer your website to another service should you decide to do so. This will guarantee that you can do so easily should you change your mind about your chosen website builder later on.

Jimdo homepage

Editing Interface

With Jimdo, you can choose from 2 editors, namely:

  • Jimdo Creator – This is Jimdo’s very own drag and drop editor.
  • Jimdo Dolphin – This is Jimdo’s version of artificial intelligence.

We’ll tackle both below.

Jimdo Creator

Even with Jimdo’s drag and drop interface, you can still be in control of your site’s overall design and functionality. When in the Creator mode, you can customize your website’s layout and functions more than you can than if you’re in the Dolphin (artificial intelligence) mode. It is for this reason why we recommend this type of editor over the artificial intelligence option.

With the Jimdo Creator, you still need to choose among the many templates that they have. You will also find their editor interface to be clean and user-friendly (not at all confusing). You can even use slideshows and videos as your background.

We did say that you don’t need any coding knowledge to manipulate your site’s layout and content using the Creator mode. However, if you do have some coding skills and want even more control over your website’s design, Jimdo also allows you to access the source codes (CSS) of your site. You also have the option of using HTML by placing them in widgets (via drag and drop).

Jimdo Dolphin

Jimdo uses ADI (artificial design intelligence) in their Dolphin editor. It works by answering a few simple questions (such as type of site, industry, etc.) and the editor itself will create your website design for you.

Using the Dolphin technology is a faster way to build your website than the Creator editor. However, keep in mind that this method provides for very little editing options. Still, Dolphin can give you a professional-looking website – so that’s good. And if you’re easy to please, you’ll probably find this method acceptable and trouble-free.

Jimdo products


If you’re going to use Jimdo’s free plan, they’ll give you a subdomain with their name on it. So, your site URL will look something like this: www.yourwebsite.jimdosite.com. You can only get rid of their name on your URL when you choose to buy one of their premium (paid) plans.

Note that you’ll get a domain name for free (first year only) when you pay for any of their premium plans annually (or longer). After the first year, you’ll need to renew your domain for about $20 per year.

If you already have a domain (purchased from somewhere else), you also have the option to connect this to your Jimdo account and create your website with it.


The templates section is not one of Jimdo’s strongest points – but you’ll have enough to choose from (around 50). Keep in mind that their templates are suitable for different types of industries/ categories (such as Photography, Music, Fashion, etc.). Also, their layouts will allow you to create a website, blog, store, or what-have-you.

You can also look at their limited options on templates as a good thing as having too many options can also prove to be confusing. You’ll also be glad to know that you can switch templates in Jimdo for as often as you like without losing your content.

And we did tell you about Jimdo’s limitations in customizing templates, right? However, if you’re an advanced user, you can create more customized templates through the use of CSS and HTML.

Ease of Use

Ease of use is always important when it comes to evaluating a website builder. Of course, you don’t want to encounter problems while you’re at it, right? Well, Jimdo is one of those easy-to-use, drag and drop website builders.

If you want a hassle-free scenario, opt for the Dolphin editor as most of the work will be done by Jimdo’s artificial intelligence. A few tweaks here and there will give you a pretty decent and well-functioning website.

When you go for the Creator editor, you will see that it’s quite easy to navigate around the editor so as to customize your site. Your first task is to choose a template or theme to work with (these are broken down into industries to make it easy for you). You then need to edit the content by clicking on texts (to put your own texts) and clicking on images (to change, resize, or change their positions).

You can also add new elements to your site’s design by simply clicking on the plus icon from the dashboard and choosing from the list of available options. So, it’s just a matter of moving things around, deleting some elements (those that you don’t need) and adding some new ones (those that you do need).

There’s just one thing to keep in mind with Jimdo templates – they’re not that flexible. In the end, their overall layout still remains. Therefore, consider this point if you’re planning on fully customizing your site’s design.

App Store and Integrations

Unfortunately, Jimdo doesn’t have an app store where you can get apps (from Jimdo or third-party providers). Therefore, if you want to add certain functions to your website via an app, you simply can’t do it.

Fortunately, a lot of third-party apps can be integrated into your Jimdo site through its widget function. Code snippets (or HTML) simply need to be placed inside widgets to make them work (like apps). Therefore, you can still integrate social networking sites like Facebook into your site. You can also add other functions like forms, maps and more through this method.

Needless to say, not having an app store can be very disappointing as it further limits your site’s functions to grow and be more functional.

Import/ Export

Know that Jimdo doesn’t allow importing and exporting of content. It simply doesn’t carry the tools for it.

Now, we really don’t see this as much of a problem as we envision Jimdo users to be beginners and are mostly building their sites from scratch. As such, you really don’t have (a lot) of materials to import anyway.

As for the inability to export content, however, we find that to be a bit of a problem. You see, you might outgrow Jimdo in the future (it does have its limits, you know). Or you can simply change your mind about continuing with their service – and decide to transfer to another platform or Company. Well, the inability to export your content to your new site would mean starting all over again.

Mobile App

If you’re a mobile user, you’ll appreciate the many functions of Jimdo’s mobile app. It lets you do the following:

  • Build your site
  • Edit your site
  • Provide live chat support to your customers
  • Access and monitor Google analytics
  • And more


Jimdo has built-in analytics of your site stats right in its dashboard. If you want, you can also install Google Analytics and access the data right there on your dashboard. Of course, you can also look at your site statistics in Google Analytics itself.


Having good SEO features will help with your ranking boost. Jimdo’s SEO includes the following:

  • SEO-friendly headings
  • Edit meta titles and descriptions
  • Customize URLs
  • Add alt text to images
  • Create 301 redirects

You see, Jimdo does carry good SEO features. However, keep in mind that it doesn’t come with an app store – so, your access to SEO apps is very limited.

Jimdo sign up page

Jimdo for Portfolio

While you can create a website with beautiful galleries using Jimdo, we just don’t believe that it can deliver that well. Remember, we told you about its limitations in customizing its templates – and that will affect the overall presentation of your photographs. Simply put, we can say that your images won’t stand out as much as you want them to using Jimdo’s templates.

Jimdo for Blogging

Jimdo has a good blogging platform, but not as great as something like WordPress. Basic users will find its functions enough for general blogging use. Here are some of the functions it carries:

  • You can use analytics with your blog
  • Posts can be scheduled
  • Categories for posts
  • RSS feed
  • You can edit URLs
  • Users can comment on posts
  • Social bookmarking is allowed
  • Trackbacks
  • Pings

As we said, Jimdo is OK in the blogging arena. One thing we don’t like about it though is its inability to accommodate multiple contributors. Therefore, you can only have one author for your blogs.

Jimdo for Business

If you’re going to use Jimdo for business, know that it’s powerful – but not that powerful. Yes, it’s good for branding and setting up your online presence. After all, it comes with a lot of features to help you keep your business up and running. Note, too, that it comes with professional-looking templates that you can further tweak according to your needs.

Because of Jimdo’s limited features, however, we only recommend it for small businesses. Also, keep in mind that it doesn’t provide for exportation of content should you decide to take your business anywhere else – so, outgrowing Jimdo could prove to be troublesome.

Jimdo for e-Commerce

Jimdo’s e-Commerce and Unlimited plans (their most expensive plans) both allow you to open an online store. Here are just some of the things that you can easily do with said plans:

  • Add products
  • Set terms and conditions
  • Create automated e-mail response
  • Get notifications for orders placed on your online store
  • Track your inventory
  • Payment facilities in the form of Paypal and Stripe
  • Coupon codes
  • Gift vouchers
  • Integration with Facebook ads
  • Integration with Google Analytics

As you can see, Jimdo has a good e-Commerce functionality. But then again, it also has some bad points such as the following;

  • You can only sell in Euros. You can work around this issue by embedding an app into their platform (e.g. Ecwid or Shopify).
  • No abandoned cart feature.
  • It doesn’t allow for the creation of buy now buttons for external websites.
  • It doesn’t allow for multiple staff accounts.

All in all, we can say that Jimdo is not the ultimate e-Commerce solution for really big online stores. It just doesn’t carry all the e-Commerce functionality that one should be looking for.

JImdo premium plans

Help and Support

You can expect these from Jimdo:

  • Knowledge base – Their knowledge base is filled with useful articles and tutorial videos.
  • Blog – Their blog contains good advice for business owners.
  • Email – Only their most expensive plan gets priority response when it comes to email (within 1 hour). With their other paid plans, you can only expect replies with 1 to 2 days.
  • Social media – you can contact Jimdo’s support team through their social media accounts.

We’re not at all pleased with their overall customer support. Take a look at these:

  • No live chat
  • No phone support
  • Weekdays support only

Jimdo’s help and support system is simply not that good. Even at their most expensive plan (Unlimited) which guarantees email response within an hour, they won’t be able to deliver on this unless it’s a weekday.

There really is nothing compared to 24/7 customer support. And mind you, a lot of website builders offer this service (along with live chat and phone support). So, if Jimdo’s help and support feature are important to you (as it should), you really should think about this part of their service.

Jimdo pricing


To date, Jimdo has a total of 5 plans:

  • Play – $0/ month
  • Start – $9/ month
  • Grow – $15/ month
  • E-Commerce – $19/ month
  • Unlimited – $39/ month

Each one is discussed in full below.

Play Plan

Play is Jimdo’s free plan and you can use it for as long as you want. It comes with all of Jimdo’s basic features including the following:

  • 500MB storage
  • 2GB bandwidth

Here are some things to keep in mind when using their Play free plan:

  • Your URL will include .jimdosite.com.
  • Build up to a 5-page website.
  • Free SSL certificate
  • Small Jimdo ad at the end of every page
  • For SEO, you can only edit the title and meta description. Other SEO functions are disabled.

Obviously, Jimdo’s free plan is not the ultimate professional solution for any site. You can, however, use it to explore Jimdo’s feel and overall structure. If you’re a little short on the budget, you can try it out. Just know that while it comes with enough storage and bandwidth, it’s only good for testing out (not for long term use).

Start Plan

Start is Jimdo’s cheapest plan and it comes with the following:

  • 5GB storage
  • 10GB bandwidth

Here are some things to expect when you decide to get this plan:

  • Build a website with up to 10 pages
  • Get email support (1 to 2 days response time, weekdays only)
  • Ad-free
  • Get customized email by connecting G Suite to your domain
  • SEO features are included
  • No e-Commerce features

Jimdo’s Start plan, price-wise, makes for a good choice – it comes with a lot of features (including ample storage space and bandwidth) without breaking the bank. While small businesses will do fine with it, it’s not suitable for online stores as it doesn’t come with e-commerce features.

Grow Plan

The Grow plan is actually very similar to Jimdo’s Start plan (in terms of features). Perhaps, the only main differences are the following:

  • 15GB storage
  • 20GB bandwidth
  • Up to 50 pages

Choose this plan if you find their Start plan’s storage space and bandwidth to be too limiting. You’re also allowed a lot more pages with the Grow plan.

E-Commerce Plan

With Jimdo’s cheapest e-Commerce plan, you can create an online store and host an unlimited number of products with it. It comes with the following:

  • 15GB storage
  • 20GB bandwidth

Yes, the e-Commerce plan is basically the same as the Grow plan but with e-Commerce features.

Unlimited Plan

Jimdo’s most expensive plan is called Unlimited and it carries all the features embodied in all the cheaper plans. It also comes with unlimited everything such as:

  • Unlimited storage
  • Unlimited bandwidth
  • Unlimited pages

Note, too, that Jimdo’s Unlimited plan gets top priority when it comes to customer support. So, instead of the usual 1 to 2 days response time, Unlimited plan users will get e-mail response within an hour (during weekdays, that is).

With unlimited everything, the Unlimited plan is indeed Jimdo’s ultimate e-Commerce plan. Still, we only recommend considering it if you already have a successful online brand. Otherwise, it would be more practical to start with the e-Commerce plan first and simply upgrade when you start to need more space, bandwidth, and pages.


  • The Play plan is a great way to try out Jimdo’s overall features and performance without spending anything.
  • You can consider the Start plan for personal sites and small creative projects.
  • The Grow plan is suitable for small businesses that don’t carry products for selling.
  • If you’re creating an online store, your cheapest option in Jimdo is their e-Commerce plan.
  • For unlimited everything in your e-Commerce business, Jimdo’s Unlimited plan also has all the features included in their cheaper plans. It’s also the only plan that gets priority support (via e-mail).
  • You’ll get more features with higher-priced plans. However, make sure that you really need the added features before considering an upgrade.
  • The monthly prices above are based on annual billing.
  • If you’re serious with your website (and still on their free plan), we recommend upgrading first to any of their paid plans before going live.

Jimdo plans

Pros and Cons of Using Jimdo


  • Jimdo has a free plan.
  • Jimdo’s cheapest paid plan is very affordable.
  • Unlimited storage and bandwidth on their most expensive e-Commerce plan.
  • Easy to use and no coding knowledge required.
  • Jimdo allows advanced users to edit the CSS and HTML codes on their sites.
  • You can switch templates without losing content.
  • All templates are mobile-friendly.
  • All plans come with free SSL certificates


  • Limited choices in templates.
  • Limited customization options on templates.
  • You can only sell in Euros (currency).
  • Very limited support (no live chat, no phone support – their main support comes in the form of e-mail, which is not available 24/7)
  • No import/ export functionality
  • There’s no app store.
  • Having multiple contributors to blogs is not allowed.

Jimdo FAQs


Q: What is Jimdo?

A: Jimdo is a type of website builder that also offers hosting as part of its services. Their built-in editor allows you to drag and drop elements on a pre-chosen template so as to design it according to your needs. They also have an artificial intelligence option where the system itself can create a website for you.

Q: Can I connect an already registered domain (from somewhere else) to Jimdo?

A: Yes. You can either transfer your domain to Jimdo or simply connect it to your site while still registered to its registrant. In the latter case, you need to verify your domain ownership in your Jimdo control panel.

Q: Can I upgrade from the free plan?

A: Yes, you can upgrade any time. To do this, go to your website and click on the Upgrade button (it’s located near the top, right-hand corner).

Q: If I want to sell online, which Jimdo plan should I get?

A: You can either get their e-Commerce or Unlimited plan when starting an online store (it comes with all the e-commerce features that you need). However, we are suggesting getting the e-Commerce plan first as you can always upgrade to the Unlimited plan when needed.

Q: What are my payment options?

A: Right now, Jimdo has 2 payment terms – 1 year (12 months) or 2 years (24 months).

Q: Does Jimdo offer a money back guarantee?

A: Jimdo is offering its customers a 14-day money back guarantee. Should you decide to cancel your plan within 14 days, they’ll give you a full refund. You can still cancel your plan after 14 days, but they will no longer refund your money (they will simply delete your domain and content).

Q: How does the Jimdo drag and drop editor work?

A: With Jimdo, you can design your website by dragging and dropping elements in their proper places (your chosen locations). However, since Jimdo’s templates all come with specific structures, you really can’t just put elements anywhere you like in the page. So, you do have some control over your site’s design, but not total control.

Q: Can I access CSS and HTML on my site?

A: Yes. Your ability to work with CSS and HTML will give you more control over your site’s design.

Q: Why should I use Jimdo Creator?

A: If you want more control as to how your website will look like, use their Creator editor. It comes with more customization features and you can place certain elements in specific places that you want them to appear.

Q: Why should I use Jimdo Dolphin?

A: If you want to put up a site quickly without really participating so much on hands-on designing, you can rely on Jimdo’s artificial intelligence to do all the work for you. While Dolphin editor features are limited compared to the Creator editor, you can still make little tweaks here and there to customize your website.

Q: Is Jimdo security good?

A: Yes. All their plans come with SSL certificates – your URL will carry the https:// line.

Jimdo website

Considering Jimdo as Your Website Builder

Jimdo’s free plan gets a big thumbs up from us. We like it a lot as not every website builder/ host has this option. In fact, they’re giving their customers a lot of leeway on this plan (called Play plan, by the way) by not even asking for credit card information. Also, you are allowed to use their free plan for as long as you want. And best of all, their ads (you get ads on free plans) are relatively small that they’re barely noticeable (it’s found at the bottom of the page).

We also like that they’re offering a lot of plans to choose from – a total of five (including the free plan). Each plan carries more features as the price goes up. So basically, you can choose the one that fits best with your budget and needs.

In our opinion, their business plan (called Grow) is OK for small businesses. It’s affordable and it comes with all the basic features needed for small businesses (SEO and marketing included). You really should consider this plan for your business needs.

While we are not that keen about their e-Commerce plans (as they’re not as powerful as dedicated e-Commerce giants like Shopify and WooCommerce) – they’re still impressive. For one, you can get their e-Commerce plan for less than $20 a month. Other Companies charge around $25 to $30 for e-Commerce plans, you know. Well, just remember that Jimdo’s e-Commerce plans are not as powerful as the most expensive ones, but they’re good enough for small to medium-sized online stores.

So, is Jimdo for you? If your needs are basic, Jimdo can very well work for you. However, if you want a really powerful website builder that you can customize to the last dot – well, Jimdo is far from that. In fact, you can’t even customize their templates as much as you want to as these come with built-in structures (that you need to accept and work around with).

And of course, Jimdo comes with other disappointments like poor customer service and lack of available apps. These things are very important to us – and if they’re important to you too, it might be better to look at some other website builders.

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